UKPOOLSTORE Information

About Us UKPOOLSTORE are completely dedicated to your total satisfaction. If you have any products you would like us to stock, suggestions or comments please email us at info@ukpoolstore.co.uk. Should you prefer to place your order via the phone, our Order Hotline is 01622 795140 (standard rate call charges). We also have our FREE online 'Live help' which offers a direct method of contacting our sales team.
Our technical support line 0906 5500131 is also available should you need chemical or specific engineering advice relating to the product we sell. We would remind you that this is a premium rate number at £1 per minute. The premium rate number does allow us to offer advice if needed, but also encourage more people to either us our forum, which is the biggest in the Swimming Pool industry, or email us directly. We are here to help you, but most of the common questions we get repeatedly asked are answered on our forum.

Our Contact details:
UKPOOLSTORE
Unit12a, 2m Trade Park, Beddow Way, Aylesford, Kent ME20 7BT Reg Office : The Granary, Unit E, Hermitage Ct, Hermitage Lane, Maidstone ME16 9NT United Kingdom
Phone:01622 795140 Fax: 01622 718032 Email: info@ukpoolstore.co.uk
VAT is inclusive & is charged at 17.5% Our VAT No. is 914 9221 30

Registered Office:
The Granary
Unit E
Hermitage Court,
Hermitage Lane,
Maidstone
Kent
ME16 9NT

ALTERATIONS - UK POOL STORE Ltd reserves the right at any time to revise its prices or the details given on this site without notice. All orders for products are subject to availability and UK POOL STORE Ltd reserves the right to refuse to supply to any individual or company for whatever reason.

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We process all online transactions via Protx, Paypal Secure Servers, this may from time to time mean that we have to contact you directly if there is a problem, or any extra charges that may be applicable. so please ensure you leave us your best contact information during working hours.
If you wish to send us payment by any other means, please contact us via email info@ukpoolstore.co.uk, and we will liase with you to complete your purchase, or simple send us a shopping list with either a postal order or cheque. Please make all cheques payable to: UK POOL STORE Ltd.

Free gifts are supplied for each order received once you have selected your gift on the basis of your order value; this must be done online, and before your order is processed. We cannot back date free gifts. Only one free gift is allocated per order.

Generally all items are shipped via our carriers and this is 98.5% next working day service Monday to Friday, Saturday & Sunday are usually non-delivery days, although you can choose to upgrade to a Saturday AM delivery service, but this service is not guaranteed by the carriers to be a definate delivery, we also send some smaller goods via royal mail first class post.

Excess Shipping charges may apply for certain items especially non stock items, and this will be calculated according to size & weight, specific items including filter sand already have extra carriage built in to the pricing structure, but will still incur £4.99 charge if below our minimum order value. If delivery is attempted 3 times by our carriers, and delivery has failed, the goods will be returned to us, and an additional charge will apply for re-delivery. If you decide you no longer require the goods after a failed delivery attempt, there will be a minimum £40 administration charge deducted from any refund to cover shipping & handling, and up to a 50% restock charge for the goods.

All off-shore or European delivery services are offered at the standard rate for each zone as displayed on our website plus any additional weight charges if they apply to the products once ordered. We will always contact you to inform you of any variation to the shipping costs, before proceeding with your order.

PLEASE CHECK YOUR DELIVERY

It is ALWAYS best to sign for your delivery as UNCHECKED or make sure you check your delivery BEFORE you sign for it as being received ok.

If you are unable to check your delivery before signing for it, sign for your delivery as UNCHECKED or if the package is damaged in anyway, no matter how small, please sign for it stating DAMAGED. We CANNOT CLAIM from our carriers for any damaged items that have not been signed for as DAMAGED.

If you sign for a delivery which you find at a later date is damaged, our carriers WILL NOT accept liability and you may be charged for the damaged items if we cannot claim from the carriers, In this case a delivery charge for replacement items WILL be made.

By completing your order you agree to abide by these instructions to check your delivery and sign for it accordingly as either OK, UNCHECKED or DAMAGED. If you have signed for your goods as DAMAGED you must notify us by telephone within 7 days of the original delivery date. This communication must also be backed up in writing via recorded delivery within the same 7 days. Once we have been notified of the damaged goods, you will be given a specific reference number.

Delivery Schedule We will always try to deliver your order right away, and we currently achieve a next working day (Monday-Friday) delivery rate of 98.5%, but please make sure your address details are correct and if you know you are not going to be at the delivery point, please leave us instructions to finalise the delivery, we normally dispatch goods up to 3pm each working day.

Please ensure you check your goods before signing for them in good condition as failure to do so will limit any claims for carrier damage. This is especially important with fragile foods, and heavier items such as Pool heaters, Dehumidifiers, Liners, Pool Paint & Pumps.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

If you live in a rural area or you generally have difficulty with home deliveries, you can always specify your place of work to receive your delivery. If you know that there is restricted access for deliveries, please inform us, so that we can pass these restrictions on to our Carrier. The more information we have ensures we maintain our delivery schedule, and your expectations. Some rural deliveries will be sent via Royal Mail as this is the most effective method of delivery.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included.

Credit Card Security We process all online transactions via Protx or Paypal Secure Servers, this may from time to time mean that we have to contact you directly if there is a problem, or any extra charges that may be applicable. so please ensure you leave us your best contact information during working hours.

Guarantee We guarantee your satisfaction.
All of our products, except specially ordered items or items outlined in our returns policy, come with a 7 day no quibble guarantee.

Reaching Us If you need to reach us, please email us on info@ukpoolstore.co.uk, alternatively our Order Hotline is 01622 795140 (standard rate call charges). We also have our FREE online 'Live help' which offers a direct method of contacting our sales team.
Our technical support line 0906 5500131 is also available should you need chemical or specific engineering advice relating to the product we sell. We would remind you that this is a premium rate number at £1 per minute or fax us on 01622 718032 or write to us at Unit12a, 2m Trade Park, Beddow Way, ,Aylesford, Kent ME20 7BT, Reg Office : The Granary, Unit E, , Hermitage Ct, Hermitage Lane, Maidstone, ME16 9NT United Kingdom

Privacy Policy UKPOOLSTORE do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
d. From time to time we may inform you of any special offers.

Returns Policy
You may cancel your order by giving us notice of cancellation within 7 days of the date of collection or delivery, exclusion's to this policy are above ground pools, Spas, D.I.Y Pool Kits, Coping Stones, Gas/Oil Boilers & all associated spares, Pool Liners, Paint or any other specifically special orders, these will incur a 30% - 50% restocking charge. Such notice may be given by mailing, faxing or emailing to the number or address set out on the order form. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation. All deposits processed for all special order goods will also be non-refundeable, and you may be required to pay a further cancellation charge, if your deposit does not equal the restocking charges.

At our discretion we may accept goods returned to use unwanted outside of the 7 days, but no more than 28days from the date of purchase, but these goods will be subject to a 50% - 75% restocking charge, subject to the condition of the returned goods..

On cancellation, you must return the goods to us at your cost and in original condition including the product packaging or a replacement packing charge will apply. All electrical goods must be returned un-opened, un-used as we cannot warranty any electrical goods which may have been damaged due to use. If the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, in which case we will meet the cost of return but we ask that you allow us to nominate the carrier, and all warranty decisions will be issued by the manufacturer/uk importer, before any warranty refunds can be validated & processed.

If you have notified us of a problem with the goods, we will (at your option) either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

If you instruct us to leave your goods without signature, i.e. an unattended delivery, the responsibility falls on you to ensure a safe delivery site. We will not be held responsible for lost items if your delivery instructions have been passed to our carrier. For all above ground pools especially wooden pools, we require that you ensure an able bodied person meet and assist with the delivery.

All dimensions displayed for each product are meant as a guide only, and if you require exact measurements, please contact us via post, telephone, fax or email. Above ground pools, in particular splasher/quick up pools can vary slightly in size to that shown, as these sizes are meant as a general overall guide to the size of the pool. Water depths can vary; depending on the level you fill the pool. Diving is strictly prohibited in above ground pools. All pumps & electrical heating devices should always be switched off when using Above Ground Pools to remove the risk of electric shock. All Pumps & electric heaters should be located at least 2 metres away from the waters edge, or be secured in a locked, waterproof enclosure.

We operate a Trading Standards policy for these terms and conditions. Should you require any clarification on your Consumer rights, please visit www.tradingstandards.gov.uk/kent

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Got a query or a suggestion then why not drop us a line via our feedback system or why not try our Forums or read our Swimming Pool Blog

Please note that all our prices are VAT inclusive !! Orders of £45 or under will be charged £4.99 carriage, all orders over £45.00 are delivered carriage free to Mainland UK, please note some areas including Scotland(post codes KW,IV,HS), Isle of Wight and the Isle of Man will need extra carriage. Delivery is either direct from our Pool suppliers for goods such as large above ground pools,Gas Boilers,Coping Stones and larger heavier goods, or via our shipping company www.businesspost.com, Please email for a quotation or call 0906 5500131
. We also ship smaller items via Royal Mail, as this is sometimes the most effective method of delivery. All Content Copyright © 1997-2008 UK POOL STORE Ltd E&OE Some images are used for illustrative purposes only, especially some pool images, as we cannot always acquire original artwork for all sizes, if you require a specific make or model, please call to clarify goods ordered. Calls are charged at 100p a minute.