UK POOL STORE LTD are completely dedicated to your total satisfaction. If you have any products you would like us to stock, suggestions or comments please email us at [email protected]. Should you prefer to place your order via the phone, our Order Hotline is 01622 792121.
Our Contact details:
UK POOL STORE LIMITED
Unit12a, 2m Trade Park,
Order Hot Line – 01622 792121
Our technical support line – 01622 795124
Or email us at [email protected]
Company Registered Office: – As above
ALTERATIONS – UK POOL STORE Ltd reserves the right at any time to revise its prices or the details given on this site without notice. All orders for products are subject to availability and UK POOL STORE Ltd reserves the right to refuse to supply to any individual or company for whatever reason.
Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. We have a minimum order value of £10. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.
We process all online transactions via Sagepay, Paypal Secure Servers, this may from time to time mean that we have to contact you directly if there is a problem, or any extra charges that may be applicable. so please ensure you leave us your best contact information during working hours.
If you wish to send us payment by any other means, please contact us via email
[email protected] , and we will liase with you to complete your purchase, or simple send us a shopping list with either a postal order or cheque. Please make all cheques payable to: UK POOL STORE Ltd.
Internet prices may differ from our shop prices due to many factors e.g. special promotions, handling & delivery charges etc – if in doubt please check before ordering.
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Shipping And Handling
Due to Brexit we no longer ship to the EU or Northern Ireland.
Orders of £100.00 including VAT or under will be charged £3.99 economy 3-5 day carriage – these orders can be upgraded to our express service in the checkout process, all orders over £100.00 including VAT are delivered carriage free to Mainland UK on an express 1 to 2 working day service, please note some areas including Scotland(post codes AB, FK, IV, KW, PA, PH, HS, KA, ZE, TR, DD,PH, PA, KY, AB, DD, KW, IV, HS), Isle of Wight, Isle of Man, Jersey & Guernsey will need extra carriage – Please note Jersey & Guernsey Equipment Supply Only.
Click & Collect Aylesford – This service allows you to collect the goods from our trade counter during normal working hours, please call to ensure your order is ready before attending, we will contact you once we have recieved your order & processed it to the Click & Collect point, which is usually at the Warehouse Door, rather than the Trade Counter.
Digital Services – This service allows you to cancell out the celiver charges on our Virtual Engineering & other digital service – Please only choose this option if you are purchasing ONLY a digital service.
Saturday Delivery Bolt Ons – Available for all orders placed before our carrier cut of time, which is currently 12 noon Fridays – this additional charge is set at two weight limits due to carrier limitations, and by the nature of Saturday deliveries, this service in not a guaranteed service, although currently our delivery rate is 94%.
This extra carriage charge will ONLY apply if you require Saturday delivery to our normal areas, delivery outside of our normal areas, (post codes AB, FK, IV, KW, PA, PH, HS, KA, ZE, TR, DD), Isle of Wight, Isle of Man, Scilly Isles, Europe, Channel Islands etc. Will require additional costs, or be un-available due to the geographic limitations. Due to Brexit we no longer ship to the EU or Northern Ireland.
Try to include your mobile phone number in the checkout area so that our delivery drivers can contact you should they need any further assistance or clarification in delivering your order.
Generally all items are shipped via our carriers and this is 98.5% next working day service Monday to Friday, Saturday & Sunday are usually non-delivery days, although you can choose to upgrade to a Saturday AM delivery service, but this service is not guaranteed by the carriers to be a definate delivery, we also send some smaller goods via royal mail first class post.
Please ensure you leave detailed information if your delivery address is hard to find or a new housing development. If you know there is a possibility of missing the delivery, you can at the checkout stage leave instructions for the delivery driver to leave without signature and place your goods with a neighbour or in a discreet place out of sight for your later retrieval. Please be aware that if you do instruct us to leave without signature, you will be responsible if you later find your parcel has been lost or stolen.
Excess Shipping charges may apply for certain items especially non stock items, and this will be calculated according to size & weight, specific items including filter sand already have extra carriage built in to the pricing structure, but will still incur £5.99 charge if below our minimum order value. If delivery is attempted 3 times by our carriers, and delivery has failed, the goods will be returned to us, and an additional charge will apply for re-delivery.
All off-shore or European delivery services are offered at the standard rate for each zone as displayed on our website plus any additional weight charges if they apply to the products once ordered. We will always contact you to inform you of any variation to the shipping costs, before proceeding with your order.
PLEASE CHECK YOUR DELIVERY
‘When receiving a delivery if you are unable to check the product, please sign for it as UNCHECKED. If there has been a problem with the product in transit, this will allow us to resolve any issues with the courier company. If the product has been damaged in transit please contact us as soon as reasonably possible, you can contact via any durable medium including telephone, email or letter. If you contact by telephone we would recommend you follow this with an email.’
Please note some areas including Scotland (post codes KW,IV,HS), Isle of Wight, Jersey, Guernsey and the Isle of Man will need extra carriage.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK, 20% VAT is included. We show the breakdown element at the shopping cart stage, and a VAT invoice is emailed to you as your proof of purchase, along with a second copy which normally accompanies the goods if shipped from our warehouse.
Credit Card Security
We process all online transactions via Sagepay or Paypal Secure Servers, this may from time to time mean that we have to contact you directly if there is a problem, or any extra charges that may be applicable. so please ensure you leave us your best contact information during working hours.
We guarantee your satisfaction.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014 provides consumers with a 14 day cancellation period. Please let us know as soon as reasonably possible if you wish to cancel and return the goods to us. Once we have received the goods we will refund your payment within 30 days
If you need to reach us, please email us on info [at] ukpoolstore [dot] co [dot] uk we have a policy to responding to all emails within 1 working day where possible, alternatively our Order Hotline is 01622 792121 (standard rate call charges).
Our technical support line 01622 795124 is also available should you need chemical or specific engineering advice relating to the product we sell.
UK POOL STORE LIMITED
Unit12a, 2m Trade Park,
Order Hot Line – 01622 792121
UK POOL STORE LTD do not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
d. From time to time we may inform you of any special offers.
You may cancel your order by giving us notice of cancellation within 14 days after the date of delivery. Such notice may be given by mailing, faxing or emailing to the number or address set out on the order form. If you are cancelling because of any problems with the goods, please notify us of the problem at the time of cancellation.
Should you require any further information, please email [email protected] where we will respond to your request quickly.
At our discretion we may accept goods returned to use unwanted outside of the 14 days, but no more than 28 days from the date of purchase, but these goods will be subject to a 50% – 75% restocking charge, subject to the condition of the returned goods..
On cancellation, you must return the goods to us at your cost, the goods should ideally be returned in ooriginal condition unused with the original packing or suitable packaging to avoid the goods being damaged on their return journey. If the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, in which case we will meet the cost of return but we ask that you allow us to nominate the carrier, and all warranty decisions will be issued by the manufacturer/UK importer, before any warranty refunds can be validated & processed
If you have notified us of a problem with the goods, we will (at your option) either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
If you instruct us to leave your goods without signature, i.e. an unattended delivery, the responsibility falls on you to ensure a safe delivery site. We will not be held responsible for lost items if your delivery instructions have been passed to our carrier. For all above ground pools especially wooden pools, we require that you ensure an able bodied person meet and assist with the delivery.
All dimensions displayed for each product are meant as a guide only, and if you require exact measurements, please contact us via post, telephone, fax or email. Above ground pools, in particular splasher/quick up pools can vary slightly in size to that shown, as these sizes are meant as a general overall guide to the size of the pool. Water depths can vary; depending on the level you fill the pool. Diving is strictly prohibited in above ground pools. All pumps & electrical heating devices should always be switched off when using Above Ground Pools to remove the risk of electric shock. All Pumps & electric heaters should be located at least 2 metres away from the waters edge, or be secured in a locked, waterproof enclosure.
We are working in Partnership with Kent Trading Standards under the Primary Authority Scheme to prove our commitment to Regulatory compliance and fair trading.
For further advice on your consumer rights you can contact the Citizens Advice consumer service on 03454 04 05 06.