UK Pool Store & FEEFO.
We are the only online pool supply company to invest in an independent customer review service. I guess that is because it is expensive and, to be honest, it was a bit scary when we started back in 2015, as we have no control over what people say, or what is published. But we do it because it helps us to know what our customers want and how best to organise things, as we are very clear that, at heart, we are a service company. So, we are delighted to have been awarded the 2020 FEEFO Platinum Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
2020 is a big year for us as we have been online now for 20 years; it is also the first year that FEEFO Platinum awards have been awarded, so we are one of the first to get one. They are only given to businesses who have received a FEEFO Gold Award for three years in a row. To get a Gold Award you need to get an average customer feedback of above 4.5/5. We have had a Gold Award every year since 2015, and since then we have had 3312 independent reviews and maintained a five star rating. Over the past year alone we have scored an average of 4.8/5 from 437 FEEFO service reviews.
We think all online stores should have a FEEFO, or Trust Pilot, rating service as we have learned a lot from all this; about what we do well, but also what we need to change if things go wrong, which is going to happen to any business from time-to-time. Happily, you have told us that we are efficient, easy to deal with and responsive to your needs but you have also told us what products you like and what you don't like. We listen carefully to all feedback which, combined with over thirty years' experience of both commercial and domestic pool installation and maintenance, puts us in a great position to list the best products for all pool jobs. We will ONLY sell products that you like and we believe in.
Thank you for reading this and for your ongoing support, custom, and feedback!