UK Pool Store & FEEFO.
UK Pool Stores are the only online pool supply company to invest in an independent customer review service.
We are delighted to have been awarded the 2020 FEEFO Platinum Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
2020 is the first year that FEEFO Platinum awards have been awarded, so we are one of the first. They are only given to businesses who have received a FEEFO Gold Award for three years in a row.
To get a Gold Award you need to get an average customer feedback of above 4.5/5. We have had a Gold Award every year since 2015, and since then we have had 3312 independent reviews and maintained a five star rating.
Over the past year alone we have scored an average of 4.8/5 from 437 FEEFO service reviews.
Our customers have told us that we are efficient, easy to deal with and responsive, but they have also told us what products they like and what they don't like. We listen carefully to all feedback which, combined with over thirty years' experience of both commercial and domestic pool installation and maintenance, puts us in a great position to list the best products for all pool jobs.
We will ONLY sell products that our customers like and we believe in.
Thank you for reading this and for your ongoing support, custom, and feedback!