This product is a special order, pallet delivery direct from the manufacturers. These are made to order coping kits - so please allow 2 - 3 weeks during normal times for delivery. This a a kirb side delivery only. Please ensure you have sufficient access for deliver, if in doubt, please email us at email@example.com, where we will assist you with your order. Delivery charges are doubled for kits sizes 16' x 32' and over as the delivery requires at least 2 pallets. All damaged stones must be reported within 24 hours of delivery. Delivery - Mainland UK
We currently achieve a next working day delivery rate of 98.5% on all stock orders placed before 3pm Monday to Friday. Please be aware that orders processed after 3pm on Thursdays will be processed and dispatched on Friday for Monday delivery. This does not include Bank Holidays, which are classed as non-working days. Should you require a Saturday delivery or have any other delivery enquiries, please email firstname.lastname@example.org
who will respond to your request quickly.
Try to include your mobile phone number in the checkout area so that our delivery drivers can contact you should they need any further assistance or clarification in delivering your order.
Please ensure you leave detailed information if your delivery address is hard to find or a new housing development. If you know there is a possibility of missing the delivery, you can at the checkout stage leave instructions for the delivery driver to leave without signature and place your goods with a neighbour or in a discreet place out of sight for your later retrieval.
Please note some areas including Scotland (post codes KW,IV,HS), Isle of Wight, Jersey, Guernsey and the Isle of Man will need extra carriage.PLEASE CHECK YOUR DELIVERY
If you are unable to thoroughly check your delivery upon receipt, sign for it as UNCHECKED
. If the package is damaged in any way, no matter how small, please sign for it as DAMAGED
. We CANNOT CLAIM from our carriers for any damaged items that have not been signed for as UNCHECKED or DAMAGED.
If you sign for a delivery as OK, which you later find to be damaged, our carriers WILL NOT
accept liability and you may be charged for the damaged items, in this case a delivery charge for replacement items WILL be made.