Description
Virtual Engineering
Virtual Engineering
Virtual Engineering (VE for short) is a step forward working in modern times to help assist our customers where we can see your set up “virtually” using today’s technology.
For this service to work in your environment we will require you to have WiFi, 5g,4g enable at the location you would like us to view. A free downloadable app will be required (unfortunately if your device is Huawei this service is unavailable).
Our VE call will last up to 15 minutes of which you will be notified once this is coming to an end, if further time is required & agreed, extra payment will be payable at the end.
VE calls will be only available Monday – Friday 9am – 4pm, we will do our up most to accommodate a best suited time for both parties.
If you feel a VE call will help you resolve or help in any way then please just add to your shopping basket & pay as a normal online purchase. Once we have receive the order we will be in touch via email to give you full instructions on how this service will work in detail which will include which app required, how the call will work & when it will be done.
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Warranty & Returns
Warranty
This Product has a 1 year warranty.
Returns
Should you require any further information, please email info@ukpoolstore.co.uk where we will respond to your request quickly.
Stock & Delivery
Stock
This product is in stock at our warehouse and is ready for Express or Economy Delivery Service.
Delivery – Mainland UK
Orders placed before 2pm Monday to Friday we aim to dispatch on the same day, after 2pm will be the following working day. This does not include Bank Holidays, which are classed as non-working days. Should you require a Saturday delivery or have any other delivery enquiries, please email dispatch@ukpoolstore.co.uk who will respond to your request quickly.
Try to include your mobile phone number in the checkout area so that our delivery drivers can contact you should they need any further assistance or clarification in delivering your order.
Please ensure you leave detailed information if your delivery address is hard to find or a new housing development. If you know there is a possibility of missing the delivery, you can at the checkout stage leave instructions for the delivery driver to leave without signature and place your goods with a neighbour or in a discreet place out of sight for your later retrieval.
Please note some areas including Scotland(post codes AB, FK, IV, KW, PA, PH, HS, KA, ZE, TR, DD, PH, PA, KY, AB, DD, KW, IV, HS), Isle of Wight, Isle of Man, will need extra carriage. We no longer ship to Jersey, Guernsey or Northern Ireland.
PLEASE CHECK YOUR DELIVERY
If you are unable to thoroughly check your delivery upon receipt, sign for it as UNCHECKED. If the package is damaged in any way, no matter how small, please sign for it as DAMAGED. We CANNOT CLAIM from our carriers for any damaged items that have not been signed for as UNCHECKED or DAMAGED.
If you sign for a delivery as OK, which you later find to be damaged, our carriers WILL NOT accept liability and you may be charged for the damaged items, in this case a delivery charge for replacement items WILL be made.
